Put a question to the AT through the e-balcão

Use the e-balcão: it is the AT’s written channel for questions, clarifications and sending documents, with a record of the exchange.

The AT’s official contacts page presents the e-balcão as the channel to “esclarecer as suas dúvidas”; the CAT leaflet refers “questões mais complexas” and “a evolução de processos pendentes” to the e-balcão.

Open the e-balcão (Portal das Finanças) ↗

• Identify the tax or area (IRS, IMI, IVA, IUC, debts, registration…) and the type of question: the e-balcão asks for them before the text.
• Write the question briefly and completely: what happened, dates, what you want.
• If you will send documents, scan them first (PDF or a legible image).
• Keep the request number; the answer appears in the e-balcão itself.

Uncertain: Response times: the AT does not publish a fixed deadline on the pages consulted.

Next step: Log in and open a new request in the e-balcão.

Use the e-balcão: it is the AT’s written channel for questions, clarifications and sending documents, with a record of the exchange.

The AT’s official contacts page presents the e-balcão as the channel to “esclarecer as suas dúvidas”; the CAT leaflet refers “questões mais complexas” and “a evolução de processos pendentes” to the e-balcão.

Open the e-balcão (Portal das Finanças) ↗

• Identify the tax or area (IRS, IMI, IVA, IUC, debts, registration…) and the type of question: the e-balcão asks for them before the text.
• Write the question briefly and completely: what happened, dates, what you want.
• If you will send documents, scan them first (PDF or a legible image).
• Keep the request number; the answer appears in the e-balcão itself.

Uncertain: Response times: the AT does not publish a fixed deadline on the pages consulted.

Next step: Log in and open a new request in the e-balcão.

According to the official channel table, a NIF request is handled through the e-balcão or by in-person appointment; it is not available on the Portal as an automatic service.

Table “Serviços Frequentes – canais de atendimento”: NIF → e-balcão, APM.

See the official channel table (NIF) ↗

• Prepare the identity document of the person you are requesting the NIF for; the exact documents depend on the case and must be confirmed with the AT.
• If you prefer the counter, use the booking form without registration for “Pedido de NIF”.

Uncertain: The exact list of documents for each situation (resident, non-resident, minor, representative) is not on the pages consulted.

Next step: Choose between the e-balcão and an in-person appointment and confirm the documents with the AT.

The e-balcão requires you to be logged in. Until you have access, use the telephone helpline for simple questions and recover your password.

The e-balcão sits inside the authenticated area of the Portal das Finanças; the CAT answers questions “de reduzida complexidade” on 217 206 707.

Call the CAT: 217 206 707 (weekdays, 09:00–19:00) ↗

• Follow the “Recover your Portal das Finanças password” plan to regain access.
• For confidential matters by telephone, the AT asks for the telephone access code, which is obtained on the Portal.

Next step: Call the CAT or recover your password first.